Program Description
This qualification reflects the role of individuals who use a range of well-developed tourism service, sales or operational skills and sound knowledge of industry operations to coordinate tourism services. Using discretion and judgment, they work with some independence and under limited supervision using plans, policies and procedures to guide work activities.
This qualification provides a pathway to work in many tourism industry sectors and for a diversity of employers including tour operators, inbound tour operators, visitor information centers, attractions, cultural and heritage sites, and any small tourism business.
This qualification allows for multi-skilling and for specialization in office-based roles involving the planning and coordination of tourism services, or roles in the field where products are delivered.
Program Structure
Subject Code | Subject Name |
SITTIND001 | Source and use information on the tourism and travel industry |
SITXCCS006 | Provide service to customers |
SITXCOM002 | Show social and cultural sensitivity |
SITXWHS001 | Participate in safe work practices |
SITXCOM003 | Provide a briefing or scripted commentary |
SITTTSL001 | Operate online information systems |
SITTTSL002 | Access and interpret product information |
SITTTSL005 | Sell tourism products and services |
SITTTSL006 | Prepare quotations |
SITTTSL007 | Process reservations |
SITTTSL008 | Book supplier products and services |
SITTTSL009 | Process travel-related documentation |
SITTTSL010 | Use a computerized reservations or operations system |
SITXCSS001 | Provide customer information and assistance |
SITXCCS002 | Provide visitor information |
Possible Job Outcomes
• Cellar Door Salesperson and Guide
• Inbound Tour Coordinator
• Marine Tourism Assistant
• Visitor Information Officer
• Conference and Events Assistant (Resort)
• Event Administrative Assistant
• Event Operations Assistant