Certificate IV in Hospitality

Program Description

This qualification reflects the role of skilled operators who use a broad range of hospitality service, sales or operational skills combined with supervisory skills and sound knowledge of industry operations to plan, monitor and evaluate the work of team members. They operate independently or with limited guidance from others, and use discretion to solve non-routine problems.

This qualification provides a pathway to work as a supervisor in hospitality organisations such as restaurants, hotels, motels, clubs, pubs, cafés, and coffee shops. This qualification allows for multi-skilling and for specialisation in accommodation services, food and beverage, and gaming.

Courses

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Program Structure

Subject Code Subject Name
Core units
BSBDIV501 Manage diversity in the workplace
SITHIND004 Work effectively in hospitality service
SITXCCS007 Enhance customer service experiences
SITXCOM005 Manage conflict
SITXFIN003 Manage finances within a budget
SITXHRM001 Coach others in job skills
SITXHRM003 Lead and manage people
SITXMGT001 Monitor work operations
SITXWHS003 Implement and monitor work health and safety practices
Elective units
Group A
SITHIND001 Use hygienic practices for hospitality service
SITXFSA001 Use hygienic practices for food safety
Group B
CPPCLO2001A

Maintain hard floor surfaces

CPPCLO2004A Maintain carpeted floors
CPPCLO2009A Clean glass surfaces
CPPCLO2010A Clean ceiling surfaces and fittings
CPPCLO2017A Clean wet areas
CPPCLO2019A Sort and remove waste and recyclable materials
CPPCLO2035A Maintain cleaning storage areas
CPPCLO3013A Clean window coverings
CPPCLO3016A Wash furniture and fittings
SITHACS001 Clean premises and equipment
SITHACS002 Provide housekeeping services to guests
SITHACS003 Prepare rooms for guests
SITHACS004 Launder linen and guest clothes
SITHACS005 Provide porter services
SITHACS006 Provide valet services
SITHACS007 Conduct night audit
SITHACS008 Provide accommodation reception services
SITTTSL002 Access and interpret product information
SITTTSL005 Sell tourism products and services
SITTTSL006 Prepare quotations
SITTTSL007 Process reservations
SITTTSL010 Use a computerised reservations or operations system
SITXCCS002 Provide visitor information
SITXCCS004 Provide lost and found services
SITXCCS005 Provide club reception services
SITXCRI001 Respond to a customer in crisis
Communication and Teamwork
SITXCOM004 Address protocol requirements
BSBITU301 Create and use databases
BSBITU306 Design and produce business documents
BSBITU402

Develop and use complex spreadsheets

SITXEBS001 Use social media in a business
Environmental Sustainability
BSBSUS401 Implement and monitor environmentally sustainable work practices
SITEEVT001 Source and use information on the events industry
SITEEVT002 Process and monitor event registrations
SITEEVT003 Coordinate on-site event registrations
SITEEVT004 Provide event staging support
SITEEVT005 Plan in-house events or functions
BSBFIA301 Maintain financial records
BSBFIA401 Prepare financial reports
SITXFIN002 Interpret financial information
HLTAID003 Provide first aid
SITHFAB001 Clean and tidy bar areas
SITHFAB002 Provide responsible service of alcohol
SITHFAB003 Operate a bar
SITHFAB004 Prepare and serve non-alcoholic beverages
SITHFAB005 Prepare and serve espresso coffee
SITHFAB006 Provide room service
SITHFAB008 Operate and monitor cellar systems
SITHFAB009 Conduct a product tasting for alcoholic beverages
SITHFAB010 Prepare and serve cocktails
SITHFAB011 Provide advice on beers, spirits and liqueurs
SITHFAB012 Provide advice on Australian wines
SITHFAB013 Provide advice on imported wines
SITHFAB014 Provide table service of food and beverage
SITHFAB015 Provide silver service
SITHFAB016 Provide advice on food
SITHFAB017 Provide advice on food and beverage matching
SITHFAB018 Provide gueridon service
SITHFAB019 Plan and monitor espresso coffee service
SITXFSA001 Use hygienic practices for food safety
SITXFSA002 Participate in safe food handling practices
SITXFSA003 Transport and store food
SITHGAM001 Provide responsible gambling services
SITHGAM002 Attend gaming machines
SITHGAM003 Operate a TAB outlet
SITHGAM004 Conduct Keno games
SITHGAM005 Analyse and report on gaming machine data
ITHGAM006 Deal Baccarat games
SITHGAM007 Conduct Big Wheel games
SITHGAM008 Deal Blackjack games
SITHGAM009 Deal Poker games
SITHGAM010 Deal Pontoon games
SITHGAM011 Conduct Rapid Roulette games
SITHGAM012 Conduct Roulette games
SITHGAM013 Conduct Sic Bo games
SITHGAM015 Attend casino gaming machines
SITHGAM016 Deal Caribbean Stud games
SITHGAM017 Deal Casino War games
SITHGAM018 Deal Mississippi Stud games
SITHGAM019 Conduct Rapid Baccarat games
SITHGAM020 Conduct Rapid Big Wheel games
SITHGAM021 Deal Three Card Poker games
SITXHRM002 Roster staff
SITXINV002 Maintain the quality of perishable items
SITXINV003 Purchase goods
SITXINV004 Control stock
SITHKOP006 Plan catering for events or functions
Languages other than English
SITXLAN003 Conduct oral communication in a language other than English
SITXLAN004 Conduct complex oral communication in a language other than English
SITXLAN005 Read and write information in a language other than English
SITXMPR001 Coordinate production of brochures and marketing materials
SITXMPR002 Create a promotional display or stand
SITXMPR003 Plan and implement sales activities
SITXMPR004 Coordinate marketing activities
SITXMPR005 Participate in cooperative online marketing initiatives
CPPSEC2012A Monitor and control individual and crowd behaviour
CPPSEC3018A Provide for the safety of persons at risk
Work Health and Safety
SITXWHS002 Identify hazards, assess and control safety risks
SITHIND001 Use hygienic practices for hospitality service
SITHIND002 Source and use information on the hospitality industry
SITTIND001 Source and use information on the tourism and travel industry

Possible Job Outcomes

• Bar supervisor or team leader
• Concierge
• Duty manager
• Food and beverage supervisor or team leader
• Front office supervisor or team leader
• Housekeeping supervisor or team leader
• Gaming supervisor or team leader
• Shift manager