Diploma of Tourism Management

Program Description

This qualification reflects the role of highly skilled senior operators who use a broad range of tourism or travel skills combined with managerial skills and sound knowledge of industry operations to coordinate travel or tourism operations. They operate independently, have responsibility for others, and make a range of operational business decisions.
This qualification provides a pathway to work in many travel and tourism industry sectors as a departmental or small business manager. The diversity of employers includes travel agencies, tour wholesalers, tour operators, inbound tour operators, tourist attractions, visitor information centers, and other tourism businesses.

Courses

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Program Structure

Subject Code Subject Name
BSBDIV501 Manage diversity in the workplace
SITTIND001 Source and use information on the tourism and travel industry
SITXCCS007 Enhance customer service experiences
SITXCCS008 Develop and manage quality customer service practices
SITXCOM005 Manage conflict
SITXFIN002 Interpret financial information
SITXFIN003 Manage finances within a budget
SITXFIN004 Prepare and monitor budgets
SITXHRM003 Lead and manage people
SITXMGT001 Monitor work operations
SITXMGT002 Establish and conduct business relationships
SITXWHS003 Implement and monitor work health and safety practices
BSBADM502 Manage meetings
BSBCMM401 Make a presentation
SITXCOM004 Address protocol requirements
BSBRSK501 Manage risk
BSBMGT516 Facilitate continuous improvement
SITTTSL005 Sell tourism products and services
SITTTSL006 Prepare quotations
SITXCCS002 Provide visitor information
SITTTSL002 Access and interpret product information
SITTTSL008 Book supplier products and services
SITTGDE007 Research and share information on Australian Indigenous cultures

Possible Job Outcomes