Program Description
A nationally recognized course which reflects the role of front line retail team members who use a defined and limited range of operational skills to undertake workplace activities. They are involved in mainly routine and repetitive tasks and work under direct supervision of others. The course provides a pathway to work in a diverse range of retail settings including specialty retailers, supermarkets, department stores and quick service restaurants. Individuals with this qualification are able to perform roles such as front line team member, customer service assistant and point-of-sale operator.
Program Structure
| Subject Code | Subject Name |
| SIRXCEG001 | Engage the customer |
| SIRXCOM001 | Communicate in the workplace to support team and customer outcomes |
| SIRXIND001 | Work effectively in a service environment |
| SIRXIND003 | Organise personal work requirements |
| SIRXPDK001 | Advise on products and services |
| SIRXWHS002 | Contribute to workplace health and safety |
| SIRXIND002 | Organise and maintain the store environment |
| SIRRINV001 | Receive and handle retail stock |
| SIRRMER001 | Produce visual merchandise displays |
| SIRXWHS001 | Work safely |
| SIRXSLS001 | Sell to the retail customer |
Possible Job Outcomes
• Cashier
• Retail Liquor Outlet Attendant
• Food Sales Assistant (Fast Food Outlets)
• Retail Assistant
• Customer service assistant