Certificate II in Retail Services

Program Description

A nationally recognized course which reflects the role of front line retail team members who use a defined and limited range of operational skills to undertake workplace activities. They are involved in mainly routine and repetitive tasks and work under direct supervision of others. The course provides a pathway to work in a diverse range of retail settings including specialty retailers, supermarkets, department stores and quick service restaurants. Individuals with this qualification are able to perform roles such as front line team member, customer service assistant and point-of-sale operator.


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Program Structure

Subject Code Subject Name
SIRXCEG001 Engage the customer
SIRXCOM001 Communicate in the workplace to support team and customer outcomes
SIRXIND001 Work effectively in a service environment
SIRXIND003 Organise personal work requirements
SIRXPDK001 Advise on products and services
SIRXWHS002 Contribute to workplace health and safety
SIRXIND002 Organise and maintain the store environment
SIRRINV001 Receive and handle retail stock
SIRRMER001 Produce visual merchandise displays
SIRXWHS001 Work safely
SIRXSLS001 Sell to the retail customer

Possible Job Outcomes

• Cashier
• Retail Liquor Outlet Attendant
• Food Sales Assistant (Fast Food Outlets)
• Retail Assistant
• Customer service assistant