Certificate II in Tourism

Program Description

This qualification reflects the role of individuals who have a defined and limited range of tourism operational skills and basic industry knowledge. They are involved in mainly routine and repetitive tasks and work under direct supervision.
This qualification provides a pathway to work in many tourism and travel industry sectors and for a diverse range of employers including travel agencies, tour wholesalers, tour operators, attractions, cultural and heritage sites, and any small tourism business.
Work could be undertaken in an office environment where the planning of tourism and travel products are delivered, or a combination of both.


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Program Structure

Subject Code Subject Name
SITTIND001 Source and use information on the tourism and travel industry
SITXCCS003 Interact with customers
SITXCOM002 Show social and cultural sensitivity
SITXWGS001 Participate in safe work practices
SITXCSS001 Provide customer information and assistance
SITXCCS002 Provide visitor information
BSBWOR203 Work effectively with others
SITXCOM001 Source and present information
BSBSUS201 Participate in environmentally sustainable work practices
BSBCMM201 Communicate in the workplace
SITXCOM003 Provide a briefing or scripted commentary

Possible Job Outcomes

• Museum Attendant
• Office Assistant (Tour Operator)
• Retail Assistant (Attraction)
• Ride Attendant
• Receptionist (Events Company)