Certificate III in Retail Services

Program Description

A nationally recognized course which reflects the role of individuals who have the primary responsibility of engaging customer, maintaining daily store operations and delivering on organizational expectations. They have sound knowledge of product and service offerings. These individuals possess a range of well-developed skills where discretion and judgement is required.
They work with some independence under limited supervision. Some individuals working at this level are responsible for supervising other team members and monitoring day-to-day workplace operations. The course provides a pathway to work in a diverse range of retail settings including specialty retailers, supermarkets, department stores and quick service restaurants. Individuals with this qualification are able to perform roles such as frontline sales assistant, customer service representative, shop assistant, retail supervisor, team leader and senior sales assistant.


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Program Structure

Subject Code Subject Name
SIRXCEG001 Engage the customer
SIRXCEG002 Assist with customer difficulties
SIRXCEG003 Build customer relationships and loyalty
SIRXCOM002 Work effectively in a team
SIRXIND001 Work effectively in a service environment
SIRXRSK001 Identify and respond to security risks
SIRXSLS001 Sell to the retail customer
SIRXWHS002 Contribute to workplace health and safety
SIRXIND003 Organise personal work requirements
SIRXIND002 Organise and maintain the store environment
SIRRINV001 Receive and handle retails stock
SIRXPDK001 Advise on products and services
SIRWHS001 Work safely

Possible Job Outcomes

• Sales Team Leader (Retail)
• Customer Service Representative
• Retail Supervisor
• Cashier
• Team Leader