Certificate III in Tourism

Program Description

This qualification reflects the role of individuals who use a range of well-developed tourism service, sales or operational skills and sound knowledge of industry operations to coordinate tourism services. Using discretion and judgment, they work with some independence and under limited supervision using plans, policies and procedures to guide work activities.
This qualification provides a pathway to work in many tourism industry sectors and for a diversity of employers including tour operators, inbound tour operators, visitor information centers, attractions, cultural and heritage sites, and any small tourism business.
This qualification allows for multi-skilling and for specialization in office-based roles involving the planning and coordination of tourism services, or roles in the field where products are delivered.


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Program Structure

Subject Code Subject Name
SITTIND001 Source and use information on the tourism and travel industry
SITXCCS006 Provide service to customers
SITXCOM002 Show social and cultural sensitivity
SITXWHS001 Participate in safe work practices
SITXCOM003 Provide a briefing or scripted commentary
SITTTSL001 Operate online information systems
SITTTSL002 Access and interpret product information
SITTTSL005 Sell tourism products and services
SITTTSL006 Prepare quotations
SITTTSL007 Process reservations
SITTTSL008 Book supplier products and services
SITTTSL009 Process travel-related documentation
SITTTSL010 Use a computerized reservations or operations system
SITXCSS001 Provide customer information and assistance
SITXCCS002 Provide visitor information

Possible Job Outcomes

• Cellar Door Salesperson and Guide
• Inbound Tour Coordinator
• Marine Tourism Assistant
• Visitor Information Officer
• Conference and Events Assistant (Resort)
• Event Administrative Assistant
• Event Operations Assistant