Program Description
This qualification reflects the roles of community services, case management and social housing workers involved in the managing, coordinating and/or delivering of person-centred services to individuals, groups and communities. At this level, workers have specialised skills in community services and work autonomously under broad directions from senior management. Workers are usually providing direct support to individuals or groups of individuals. Workers may also have responsibility for the supervision of other workers and volunteers and/or case management; program coordination or the development of new business opportunities.
The qualification: Defines knowledge and skills required by support workers and case workers who work autonomously under the broad guidance of others. To achieve this qualification, the candidate must complete at least 80 hours of work placement in an approved community services organisation.
Program Structure
Subject Code | Subject Name |
CHCCCS007 | Develop and implement service programs |
CHCCOM003 | Develop workplace communication strategies |
CHCDEV002 | Analyse impacts of sociological factors on clients in community work services |
CHCDIV003 | Manage and promote diversity |
CHCLEG003 | Manage legal and ethical compliance |
CHCMGT005 | Facilitate workplace debriefing and support processes |
CHCPRP003 | Reflect on and improve own professional practice |
HLTWHS004 | Manage work health and safety |
CHCMHS001 | Work with people with mental health issues |
CHCCSL007 | Support counselling clients in decision-making process |
CHCCSM006 | Provide case management supervision |
CHCDFV006 | Counsel clients affected by domestic and family violence |
CHCDIS008 | Facilitate community participation and social inclusion |
CHCCCSM005 | Develop, facilitate and review all aspects of case management |
CHCCCS004 | Assess co-existing needs |
CHCCSM004 | Coordinate complex case requirements |
Possible Job Outcomes
• Community Care Manager
• Coordinator of Volunteer Work
• Team Leader
• Family Services Coordinator
• Support Facilitator (Community Services)
• Community Program Coordinator
• Pastoral Care Worker
• Assistant Community Services Worker