Diploma of Practice Management

Program Description

This qualification reflects the role of business or practice managers who manage the operation of small to medium sized health practices. This qualification covers the skills and knowledge required to oversee the operations and promotion of medical, dental and health practices.
The aim of the course is to produce highly skilled, competent, confident, critically thinking Practice Managers with a nationally accredited qualification in order to practice a variety of health practices areas including medical, dental, chiropractic, podiatry, rehabilitation, community, mental health or aged care settings in Australia.


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Program Structure

Subject Code Subject Name
CHCDIV001 Work with diverse people
CHCLEG003 Manage legal and ethical compliance
HLTADM004 Manage health billing and accounting system
HLTINF003 Implement and monitor infection prevention control policies and procedures
HLTWHS004 Manage work health and safety
BSBCUS501 Manage quality customer service
BSBFIM501 Manage budgets and financial plans
BSBMED301 Interpret and apply medical terminology appropriately
BSBMGT502 Manage people performance
BSBRSK501 Manage risk
CHCDIV003 Manage and promote diversity
CHCPOL002 Develop and implement policy
CHCPRP003 Reflect on and improve own professional practice
CHCPRP005 Engage with health professionals and the health system
HLTADM001 Administer and coordinate Telehealth services
HLTADM002 Manage Telehealth technology
BSBADM502 Manage meetings
BSBADV507 Develop a media plan
BSBADV509 Create mass print media advertisements
BSBADV510 Create mass electronic media advertisements
BSBAUD503 Lead a quality audit
BSBAUD504 Report on a quality audit
BSBHRM502 Manage human resources management information systems
BSBHRM505 Manage remuneration and employee benefits
BSBHRM506 Manage recruitment selection and induction processes
BSBHRM507 Manage separation or termination
BSBHRM509 Manage rehabilitation or return to work programs
BSBHRM512 Develop and manage performance-management processes
BSBINM501 Manage an information or knowledge management system
BSBMGT516 Facilitate continuous improvement
BSBMGT517 Manage operational plan
BSBMKG501 Identify and evaluate marketing opportunities
BSBMKG502 Establish and adjust the marketing mix
BSBMKG514 Implement and monitor marketing activities
BSBMKG608 Develop organisational marketing objectives
BSBPUR501 Develop, implement and review purchasing strategies
BSBRKG502 Manage and monitor business or records systems
BSBSUS501 Develop workplace policy and procedures for sustainability
BSBWOR502 Lead and manage team effectiveness
BSBWRK510 Manage employee relations

Possible Job Outcomes

• Practice Manager
• Business Manager
• Program Manager
• Service Manager