Diploma of Travel and Tourism Management

Program Description

This qualification reflects the role of highly skilled senior operators who use a broad range of tourism or travel skills combined with managerial skills and sound knowledge of industry operations to coordinate travel or tourism operations. They operate independently, have responsibility for others, and make a range of operational business decisions.

This qualification provides a pathway to work in many travel and tourism industry sectors as a departmental or small business manager. The diversity of employers includes travel agencies, tour wholesalers, tour operators, inbound tour operators, tourist attractions, visitor information centres, and other tourism businesses.


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Program Structure

operations system

Subject Code Subject Name
BSBDIV501 Manage diversity in the workplace
SITTIND001 Source and use information on the tourism and travel industry
SITXCCS007 Enhance customer service experiences
SITXCCS008 Develop and manage quality customer service practices
SITXCOM005 Manage conflict
SITXFIN002 Interpret financial information
SITXFIN003 Manage finances within a budget
SITXFIN004 Prepare and monitor budgets
SITXHRM003 Lead and manage people
SITXMGT001 Monitor work operations
SITXMGT002 Establish and conduct business relationships
SITXWHS003 Implement and monitor work health and safety practices
Group A
SITTTOP003 Allocate tour or activity resources
SITTTSL002 Access and interpret product information
SITTTSL003 Provide advice on international destinations
SITTTSL004 Provide advice on Australian destinations
SITTTSL005 Sell tourism products and services
SITTTSL006 Prepare quotations
SITTTSL007 Process reservations
SITTTSL008 Book supplier products and services

Process travel-related documentation

SITTTSL010 Use a computerised reservations or
SITTTSL011 Source airfares for domestic flights
SITTTSL012 Construct normal international airfares
SITTTSL013 Construct promotional international airfares
SITTTSL014 Construct advanced international airfares
SITTTSL015 Administer billing and settlement plans
SITTTSL016 Provide specialist advice on cruises
SITTTSL017 Maintain product inventories
SITXCCS002 Provide visitor information
SITTGDE004 Lead tour groups
SITTGDE005 Prepare and present tour commentaries or activities
SITTGDE006 Develop and maintain the general and regional knowledge required by guides
SITTGDE007 Research and share information on Australian Indigenous cultures
SITTGDE008 Prepare specialised interpretive content on flora, fauna and landscape
SITTGDE009 Prepare specialised interpretive content on marine environments
SITTGDE010 Prepare specialised interpretive content on cultural and heritage environments
SITTGDE011 Coordinate and operate tours
SITTTOP001 Load touring equipment and supplies
SITTTOP002 Provide outdoor catering
SITTTOP004 Set up and operate a camp site
SITTTOP005 Operate tours in a remote area
TLIC1051 Operate commercial vehicle
TLIC2025 Operate four wheel drive vehicle
TLIC3042 Operate coach/bus
Group B
BSBADM502 Manage meetings
BSBCMM401 Make a presentation
BSBWRT401 Write complex documents
SITXCOM004 Address protocol requirements
BSBITU301 Create and use databases
BSBITU302 Create electronic presentations
BSBITU306 Design and produce business documents
BSBITU402 Develop and use complex spreadsheets
ITXCRI001 Respond to a customer in crisis
BSBEBU501 Investigate and design e-business solutions
BSBEBU502 Implement e-business solutions
SITXEBS002 Develop, implement and monitor the use of social media in a business
SITXEBS003 Build and launch a small business website
BSBSUS401 Implement and monitor environmentally sustainable work practices
BSBFIA303 Process accounts payable and receivable
BSBFIA401 Prepare financial reports
HLTAID003 Provide first aid
HLTAID005 Provide first aid in remote situations
SITXFSA001 Use hygienic practices for food safety
SITXGLC001 Research and comply with regulatory requirements
SITXHRM002 Roster staff
SITXHRM004 Recruit, select and induct staff
SITXHRM005 Manage volunteers
SITXHRM006 Monitor staff performance
SITXLAN003 Conduct oral communication in a language other than English
SITXLAN004 Conduct complex oral communication in a language other than English
SITXLAN005 Read and write information in a language other than English
SITXLAN006 Read and write documents in a language other than English
BSBRSK501 Manage risk
SITXMGT003 Manage projects
BSBMKG401 Profile the market
BSBMKG510 Plan e-marketing communications
BSBMKG509 Implement and monitor direct marketing activities
SITXMPR001 Coordinate production of brochures and marketing materials
SITXMPR002 Create a promotional display or stand
SITXMPR003 Plan and implement sales activities
SITXMPR004 Coordinate marketing activities
SITXMPR005 Participate in cooperative online marketing initiatives
SITXMPR006 Obtain and manage sponsorship
SITXMPR007 Develop and implement marketing strategies
SITXMPR008 Prepare and present proposals
SITTPPD001 Package tourism products
SITTPPD002 Develop interpretive activities
SITTPPD003 Coordinate and operate sustainable tourism activities
SITTPPD004 Develop in-house recreational activities
SITTPPD005 Develop host community awareness of tourism
SITTPPD006 Assess tourism opportunities for local communities
SITTPPD007 Research and analyse tourism data
SITXWHS002 Identify hazards, assess and control safety risks

Possible Job Outcomes

• Inbound groups manager
• Inbound sales manager
• Incentives manager
• Tour operations manager
• Marketing manager
• Product development manager
• Reservations manager
• Travel agency manager
• Sales manager
• Visitor information centre manager