Diploma of Community Services

Program Description

This qualification reflects the roles of community services, case management and social housing workers involved in the managing, coordinating and/or delivering of person-centred services to individuals, groups and communities. At this level, workers have specialised skills in community services and work autonomously under broad directions from senior management. Workers are usually providing direct support to individuals or groups of individuals. Workers may also have responsibility for the supervision of other workers and volunteers and/or case management; program coordination or the development of new business opportunities.
The qualification: Defines knowledge and skills required by support workers and case workers who work autonomously under the broad guidance of others. To achieve this qualification, the candidate must complete at least 80 hours of work placement in an approved community services organisation.


Contact Us

Program Structure

Subject Code Subject Name
CHCCCS007 Develop and implement service programs
CHCCOM003 Develop workplace communication strategies
CHCDEV002 Analyse impacts of sociological factors on clients in community work services
CHCDIV003 Manage and promote diversity
CHCLEG003 Manage legal and ethical compliance
CHCMGT005 Facilitate workplace debriefing and support processes
CHCPRP003 Reflect on and improve own professional practice
HLTWHS004 Manage work health and safety
CHCMHS001 Work with people with mental health issues
CHCCSL007 Support counselling clients in decision-making process
CHCCSM006 Provide case management supervision
CHCDFV006 Counsel clients affected by domestic and family violence
CHCDIS008 Facilitate community participation and social inclusion
CHCCCSM005 Develop, facilitate and review all aspects of case management
CHCCCS004 Assess co-existing needs
CHCCSM004 Coordinate complex case requirements

Possible Job Outcomes

• Community Care Manager
• Coordinator of Volunteer Work
• Team Leader
• Family Services Coordinator
• Support Facilitator (Community Services)
• Community Program Coordinator
• Pastoral Care Worker
• Assistant Community Services Worker